Key Performance Indicators

A KPI = Key Performance Indicator. These are important benchmarks business like SEKO and our customers use to help their organization define and measure progress towards strategic goals. SEKO operations has four KPIs that are measured monthly.

• Date Entered in POD – The time between shipment arrival and data entry

• POD to Finalize – The time between the entry of the POD and when the order is finalized

• On-Time Deliveries – Percentage of deliveries met on-time

• On time DTCs – Percentage of on-time deliveries that were shipped direct to consignee

SEKO sets KPIs to achieve our service goals and reports on them regularly to maintain the execution excellence that we commit to our customers. Customer focus is one of our core values and keeping track of our performance indicators ensures that we are keeping that a priority.

Like SEKO, all companies have strategic goals and key performance indicators to show progress. SEKO’s reporting suite, within the MySEKO application, is populated with key performance indicators determined during implementation for our solutions customers. This reporting tool acts as a dashboard, much like the dashboard in SEKOVision, to allow our customers instant access to transportation, PO, and warehouse data.

Our reporting suite can be customized to show any data that is input into any SEKO software – some very basic reports are:

• Inbound activity per location and cumulative

• Outbound activity per location and cumulative

• Current transportation costs, company-wide

• Tracking milestones

• On-Time deliveries

• Supplier delivery milestones

• Pick and Pack lists

• Receipts

Along with what is listed above, the reports can be built to show any activities the customer is looking for. Performance is always important, and informing your prospect that tracking their performance is easy with our solutions can be very valuable.

Good Luck,

Tom

What's Your Story

What is the SEKO story? When talking with your customers, what do you say when they ask you, “So, who is SEKO?” What is our value proposition?

The value proposition for selling traditional freight services is one that you know very well. “We can ship this smarter and for less than the competition because of our relationships and history with our carrier partners.” But what is the new solution-based value proposition? Let’s start sharing with our customers and prospects who SEKO has become, our experience and our expertise in creating supply chain solutions.

SEKO’s new value proposition can be focused into these three significant messages that you should be sharing with your customers.

Outsourced Expertise

Outsourcing your supply chain management keeps your business running at peak performance. The transportation professionals of SEKO are committed to developing efficiencies to optimize your supply chain. By simplifying processes, finding the right access to carriers and capacity, and improving your ability to monitor and track shipment activity, the SEKO supply chain engineers create lean and efficient transportation solutions.

Exceptional Service

SEKO is first and foremost a transportation company. This means the problem-solvers SEKO invests in are transportation professionals dedicated to continuously developing new and innovative solutions to help clients succeed in their core businesses. The combined experience of seasoned corporate professionals and proven, successful industry entrepreneurs gives SEKO clients a trusted and effective team.

Customizable Technology

SEKO understands freight and shipping needs. Building on 30 years of experience, our experts have made a significant investment in fully customizable technology solutions. SEKO’s technology suite includes a number of integrated portals designed to help achieve supply chain excellence. Manage growing and increasing complexities, and increase visibility with a suite of easy-to-use, real-time, Web-based management systems. With access to business metrics and robust visibility, the SEKO team is dedicated to freight spend optimization.

So what does this all mean? It means three things;

1. Your customer’s core business is not freight. Outsourcing transportation processes to SEKO is the best way to find savings and supply chain efficiencies.

2. SEKO is a transportation company first, with a history of excellent customer service.

3. We have unmatched technology built by transportation professionals.

If you can simply communicate this message, then your customer will understand how you’re going to make their job easier.

Thanks and good luck!

Tom